Q: Why would I choose the ultimate package?

A: If your company can afford the fee, you are guaranteed to have a brand designed on a NAME BRAND professional level. You are also instilled with the security confidence of 256-Bit SSL encryption and the server speeds of AWS web services. If your product/label is successful this fee will more than pay for itself. Some of the brands we have designed do well over $40K per month after 12 months of daily growth.
That being said, we can only guarantee that your brand and website will look like a million bucks. We cannot guarantee that your product will reach top level success selling online.

Q: With the hourly service, who will I be meeting with online?

A: We take our consulting work very seriously. If you schedule a consult with 12Labels you will be meeting with both Founders Josh Singer & Nick Gilboy. Depending on what your specific needs are, we will also introduce you to our programmers, graphics artists or video production experts.

Q: Do you offer any kind of guarantee on your services?

A: 12Labels maintains an unconditional customer service policy across all our products & services. Wether it is for one of the e-com brands we manage or our Private Label consulting, we offer a 30-day unconditional money back guarantee. We are fully aware that our customers must be 100% satisfied with us in order for them to confidently recommend us to anyone in their network.

Q: We really need to have a CMS for our team to be able to update the website. What CMS do you build with?

A: Our web development team has worked with content management systems like Joomla, Magento, Opencart, WordPress & Shopify. If we are starting from scratch, we will DEFINITELY use WordPress since it has significantly more learning & dev resources than any other CMS.
Every one of our WP themes, comes with extensive documentation and video tutorials that help you install, set up, and edit your theme and you don’t even need a lot of WP knowledge or programming skills like js, or php.

Q: How Do I Pay? Is there a payment plan?

A: We accept check, wire transfer, Paypal online payment or VENMO application transfer.
If you would like to arrange a payment plan with us, please use the contact us form and let us know the specifics of your project. We are very experienced getting paid in Milestones. i.e. First payment after logo & mockups, Second payment after Beta website & product samples, etc....